susan ralston

Susan Ralston, Partner

Susan is the owner of Jacob Insurance Service. She has been employed with JIS for over 40 years starting at the age of 16 while attending Angola High School. Since that time, her career has expanded to include a licensed property/casualty, life/health agent (including long term care) and JIS office manager. In 2013, Susan became a partner in the agency and full owner January 1, 2016. Susan is married to Ed Ralston and has one son, Justin, a high-school principal in Washington, DC. Her hobbies include hockey, reading, travel, and spending time at her family cabin outside of Gaylord, MI. She also has involved herself in the insurance industry with Independent Insurance Agents of Indiana serving on the Board of Directors and annually attending Legislative Conference in Washington, DC. Susan is also actively involved in the community with Refugees Read, Steuben County Community Foundation, 101 Lakes Kiwanis Angola, and Angola Professional & Business Women while supporting Steuben County 4-H, the Trine Hockey program, Rise, Inc., United Way, and Community Humane Shelter of Steuben County to name a few.

Eric Trabert

Eric has been a licensed property/casualty insurance agent with Jacob Insurance Service since the Spring of 2014 and acquired his Life, Accident, and Health insurance license in 2016. Eric was born and raised on a farm in Columbia City, Ind. and graduated from Columbia City High School in 2009. Eric attended Ball State University where he received his BS in Business Administration. In 2017, Eric became a Forty Under 40 recipient of Northeast Indiana. Eric became an agency partner in January 2020 with Susan Ralston. At Jacob Insurance Service, Eric's focus is within the commercial & agricultural industries along with personal homeowner and auto insurance. His hobbies entail traveling, backpacking, watching films, volunteer work, farming, videography, photography, and spending time with family and friends.

Eric Trabert, Partner

Megan Poe

Megan has been employed with Jacob Insurance Service since August of 2016 and is licensed to sell property and casualty insurance. Megan is a native of Steuben County and graduated from Hamilton High School in 2002. Before coming to Jacob Insurance Service, she worked for 10 years in manufacturing industry. She currently lives in nearby Auburn, Indiana with her husband David and two children, Lauren and Dylan. In her spare time, Megan enjoys spending time with family and friends, reading, travel and spending her summers at their lake cottage on Crooked Lake in Angola, Indiana.

Megan Poe, Agent

Geri has been employed with Jacob Insurance Service since 2005.  She has a BA in Education from St. Mary-of-the-Woods College.  Geri moved to Steuben County in December of 1994 with over 15 years banking experience.  She worked in Angola for 5 years in banking then changed careers to be a licensed property and casualty agent.  Geri has two children,  Alan who resides in Michigan and Sarah in Tennessee.  Her hobbies include reading, gardening, travel and spending time with family and friends.

Geri Garrard, Agent

Heather Hanna

​Heather Hanna is a licensed agent to sell property and casualty insurance. Heather was born and raised in Steuben County and graduated from Angola High School in 2002 and attended IPFW in Fort Wayne. Before starting with Jacob Insurance Service in 2013, Heather gained 11 years of customer service experience in the retail industry. She lives in Fremont, Indiana with her husband Matt, daughter Amelia, son Wade, and dog Josie. Her hobbies include scrap-booking, traveling, cooking and spending time with family and friends.

Heather Hanna, Agent

Barbara Hammond
Office Assistant

Barbara Hammond started at Jacob Insurance Service in May, 2021. She was born and raised in Warsaw, Indiana and moved to Fort Wayne to attend college. She received her B. S. in Business Administration with a concentration in Accounting. Barb moved to Angola in August 1985 and worked in the non-profit sector until 2014. Her hobbies include reading and traveling. She also loves to spend time with friends and family.


PARTNERS - Past to Present

loyd jacob

Loyd Jacob

Partner From 1945-1971

wendall jacob

Wendall Jacob

Partner From 1946-1982

ray tubergen

Ray Tubergen

Partner From 1953-1987

Kim tubergen

Kim Tubergen

Partner From 1975-2015

Richard Hickman

Richard Hickman

Partner From 1979-2012

Susan Ralston

Susan Ralston

Partner From 2013-Present

Eric Trabert

Eric Trabert

Partner From 2020-Present


  • Distinguished Agency Award in 1981, 1986, 1988, 1989, and 1991, 2002, 2003, and 2013


  • Excellence in Customer Service, Agency Claim Service Awards from Westfield Companies


  • 7 out of 8 year Presidents Award Honoree with Westfield Companies


  • Pekin Insurance Underwriter of Merit, 1997


  • Allstate Market Leader Award Personal Property Production, 2004


  • Half-Century Business Award by State of Indiana, 2006


  • Most Profitable Agency North Central Region/Indiana, 2009


  • Honored for 75 years with Auto-Owners, 2013 


  • Celebrated our 70 year anniversary, 2015

  • Reader's Choice Award: Best Insurance Agency in Steuben County, 2017

  • Honored for 75 years with Westfield Insurance, 2017


  • Reader's Choice Award Nominee, 2019

  • Celebrated our 75th year anniversary, 2020