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Jacob Insurance Service

Get to Know Your Agent!

Name:  Susan R. Ralston


Job Role/title at JIS? Owner of Jacob Insurance Service LLC


Education? 1979 Angola High School graduate. College courses consisting of computer, accounting, and grant writing completed over the years. Also, attended many insurance educational classes throughout my career. Currently hold life & health (including long-term care) and property & casualty licenses in several states. Every day is filled with a new learning opportunity.


When did you start working for JIS?  I started in 1977 at the ripe age of 16. I had turned 16 a few weeks prior when I was hired at JIS and a junior in high school working the I.C.E. school co-op program of ½ day school and ½ day work under the direction of Mr. Hal Vaughn.


What community organizations are you involved in? Actively involved in Steuben County Community Foundation, Association of Professional & Business Women, Refugees Read, Key4Women and 101 Lakes Kiwanis Angola. I also support Steuben County 4-H, United Way, Community Humane Shelter of Steuben County, Rise, Inc. and many other worthy causes in the community.


What do you enjoy most about your career? I love what I do. Nothing is more
rewarding than helping people. Each and every day will bring something new that offers a different challenge. I relish the opportunity to educate others in the vast field of insurance and why it is so vitally important.

Susan Ralston

How do you like to spend your free time outside of the office? Hobbies? I have a passion for the game of hockey. My husband and I will travel to various arenas for the love of the game.  Our goal is to visit every NHL arena and we are off to a good start! Also enjoy spending time at our family cabin outside of Gaylord, MI enjoying the outdoors. I relax with reading a good novel from time-to-time.


Have you ever been outside of the country? Where is the furthest you have traveled? I have traveled extensively outside the United States mostly in Europe with the furthest destination being East Africa. We helped build a library in a school within a refugee camp and are planning a return visit soon.


What athletic team and/or sport do you enjoy watching most?  Obviously it’s
hockey.  We have followed the Fort Wayne Komets for 27 years as season-ticket holders and advertising supporters. I also follow the Boston Bruins and Detroit Red Wings of the NHL.  Very excited to have Trine for both women’s and men’s hockey at the collegiate level in our community in which I also support.


How do you remain current/relevant within your profession?   I believe in the
Independent Agent model which allows flexibility within our agency to fit product with need.  I currently serve on the Independent Insurance Agents Board of Directors which opens up opportunities by networking with fellow agents to gain a better understanding of the market and market direction. Each company we represent affords educational opportunities to its agents of which we are eager and encouraged to participate. I attend the Legislative Conference in Washington, DC annually coming away with a better understanding of government and how it works pertaining to our industry.

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