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susan ralston

Susan Ralston, Agency Partner

Susan is an agency partner of Jacob Insurance Service. She has been employed with JIS for over 40 years starting at the age of 16 while attending Angola High School. Since that time, her career has expanded to include a licensed property/casualty, life/health agent (including long term care) and JIS office manager. In 2013, Susan became an agency partner. Susan is married to Ed Ralston and has one son, Justin, a high-school principal in Washington, DC. Her hobbies include hockey, reading, travel, and spending time at her family cabin outside of Gaylord, MI. She also has involved herself in the insurance industry with Independent Insurance Agents of Indiana serving on the Board of Directors and annually attending Legislative Conference in Washington, DC. Susan is also actively involved in the community with Refugees Read, Steuben County Community Foundation, 101 Lakes Kiwanis Angola, and Angola Professional & Business Women while supporting Steuben County 4-H, the Trine Hockey program, Rise, Inc., United Way, and Community Humane Shelter of Steuben County to name a few.


Eric is an agency partner at Jacob Insurance Service and has been a licensed property/casualty insurance agent with Jacob Insurance Service since the Spring of 2014 and acquired his Life, Accident, and Health insurance license in 2016. Eric was born and raised on a farm in Columbia City, Ind. and graduated from Columbia City High School in 2009. Eric attended Ball State University where he received his BS in Business Administration. In 2017, Eric became a Forty Under 40 recipient of Northeast Indiana. Eric became an agency partner in January 2020. At Jacob Insurance Service, Eric's focus is within the commercial & agricultural industries along with personal homeowner and auto insurance. His hobbies entail traveling, backpacking, watching films, volunteer work, farming, videography, photography, and spending time with family and friends.

Eric Trabert, Agency Partner


​Heather Hanna is a licensed agent to sell property and casualty insurance. Heather was born and raised in Steuben County and graduated from Angola High School in 2002 and attended IPFW in Fort Wayne. Before starting with Jacob Insurance Service in 2013, Heather gained 11 years of customer service experience in the retail industry. She lives in Fremont, Indiana with her husband Matt, daughter Amelia, son Wade, and dog Josie. Her hobbies include scrap-booking, traveling, cooking and spending time with family and friends.

Heather Hanna, Agent


Cindy Snyder started working at Jacob Insurance Service in April of 2022. She is a lifelong resident of Steuben County and a 1978 graduate of Angola High School. After graduation, Cindy started a Criminal Justice degree that led into 34 years in public safety where she was a dispatcher. She enjoys the many opportunities that Steuben County has to offer such as the lakes, boating, and our local State Park. Cindy has two grown children and one grandson. Watching many of her grandson’s activities keeps her busy, as well as gardening, traveling, and time with her family.

Cindy Snyder, Agent

geneva on blind bgrnd.jpg

Geneva Yarnelle is a licensed property & casualty insurance agent. Geneva was born and raised in Steuben County and graduated from Fremont High School in 1994.  Before starting at Jacob Insurance Service in 2023, Geneva gained many years of customer service experience within the manufacturing industry.  She lives in Fremont, Indiana with her husband Ken. Geneva has 2 grown children in addition to a senior at Trine University a senior at Angola High School and 1 grandson. Geneva stays busy with watching her children play sports, traveling, spending time on the lake and enjoying time with family.  

Geneva Yarnelle, Agent


PARTNERS - Past to Present

loyd jacob

Loyd Jacob

Partner From 1945-1971

wendall jacob

Wendall Jacob

Partner From 1946-1982

ray tubergen

Ray Tubergen

Partner From 1953-1987

Kim tubergen

Kim Tubergen

Partner From 1975-2015

Richard Hickman

Richard Hickman

Partner From 1979-2012

Susan Ralston

Susan Ralston

Partner From 2013-Present


Eric Trabert

Partner From 2020-Present


  • Distinguished Agency Award in 1981, 1986, 1988, 1989, and 1991, 2002, 2003, and 2013


  • Excellence in Customer Service, Agency Claim Service Awards from Westfield Companies


  • 7 out of 8 year Presidents Award Honoree with Westfield Companies


  • Pekin Insurance Underwriter of Merit, 1997


  • Allstate Market Leader Award Personal Property Production, 2004


  • Half-Century Business Award by State of Indiana, 2006


  • Most Profitable Agency North Central Region/Indiana, 2009


  • Honored for 75 years with Auto-Owners, 2013 


  • Celebrated our 70 year anniversary, 2015

  • Reader's Choice Award: Best Insurance Agency in Steuben County, 2017

  • Honored for 75 years with Westfield Insurance, 2017


  • Reader's Choice Award Nominee, 2019

  • Celebrated our 75th year anniversary, 2020

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