MEET OUR TEAM OF AGENTS & STAFF
Susan Ralston, Agency Partner
Susan is the owner of Jacob Insurance Service. She has been employed with JIS for over 40 years starting at the age of 16 while attending Angola High School. Since that time, her career has expanded to include a licensed property/casualty, life/health agent (including long term care) and JIS office manager. In 2013, Susan became a partner in the agency and full owner January 1, 2016. Susan is married to Ed Ralston and has one son, Justin, a high-school principal in Washington, DC. Her hobbies include hockey, reading, travel, and spending time at her family cabin outside of Gaylord, MI. She also has involved herself in the insurance industry with Independent Insurance Agents of Indiana serving on the Board of Directors and annually attending Legislative Conference in Washington, DC. Susan is also actively involved in the community with Refugees Read, Steuben County Community Foundation, 101 Lakes Kiwanis Angola, and Angola Professional & Business Women while supporting Steuben County 4-H, the Trine Hockey program, Rise, Inc., United Way, and Community Humane Shelter of Steuben County to name a few.
Eric has been a licensed property/casualty insurance agent with Jacob Insurance Service since the Spring of 2014 and acquired his Life, Accident, and Health insurance license in 2016. Eric was born and raised on a farm in Columbia City, Ind. and graduated from Columbia City High School in 2009. Eric attended Ball State University where he received his BS in Business Administration. In 2017, Eric became a Forty Under 40 recipient of Northeast Indiana. Eric became an agency partner in January 2020 with Susan Ralston. At Jacob Insurance Service, Eric's focus is within the commercial & agricultural industries along with personal homeowner and auto insurance. His hobbies entail traveling, backpacking, watching films, volunteer work, farming, videography, photography, and spending time with family and friends.
Eric Trabert, Agency Partner
Heather Hanna is a licensed agent to sell property and casualty insurance. Heather was born and raised in Steuben County and graduated from Angola High School in 2002 and attended IPFW in Fort Wayne. Before starting with Jacob Insurance Service in 2013, Heather gained 11 years of customer service experience in the retail industry. She lives in Fremont, Indiana with her husband Matt, daughter Amelia, son Wade, and dog Josie. Her hobbies include scrap-booking, traveling, cooking and spending time with family and friends.
Heather Hanna, Agent
Cindy Snyder started working at Jacob Insurance Service in April of 2022. She is a lifelong resident of Steuben County and a 1978 graduate of Angola High School. After graduation, Cindy started a Criminal Justice degree that led into 34 years in public safety where she was a dispatcher. She enjoys the many opportunities that Steuben County has to offer such as the lakes, boating, and our local State Park. Cindy has two grown children and one grandson. Watching many of her grandson’s activities keeps her busy, as well as gardening, traveling, and time with her family.
Cindy Snyder, Agent
Barbara Hammond started at Jacob Insurance Service in May, 2021. She was born and raised in Warsaw, Indiana and moved to Fort Wayne to attend college. She received her B. S. in Business Administration with a concentration in Accounting. Barb moved to Angola in August 1985 and worked in the non-profit sector until 2014. Her hobbies include reading and traveling. She also loves to spend time with friends and family.
JACOB INSURANCE SERVICE LLC
PARTNERS - Past to Present
Partner From 1945-1971
Partner From 1946-1982
Partner From 1953-1987
Partner From 1975-2015
Partner From 1979-2012
Partner From 2013-Present
Partner From 2020-Present
INSURANCE SERVICE AWARDS
Distinguished Agency Award in 1981, 1986, 1988, 1989, and 1991, 2002, 2003, and 2013
Excellence in Customer Service, Agency Claim Service Awards from Westfield Companies
7 out of 8 year Presidents Award Honoree with Westfield Companies
Pekin Insurance Underwriter of Merit, 1997
Allstate Market Leader Award Personal Property Production, 2004
Half-Century Business Award by State of Indiana, 2006
Most Profitable Agency North Central Region/Indiana, 2009
Honored for 75 years with Auto-Owners, 2013
Celebrated our 70 year anniversary, 2015
Reader's Choice Award: Best Insurance Agency in Steuben County, 2017
Honored for 75 years with Westfield Insurance, 2017
Reader's Choice Award Nominee, 2019
Celebrated our 75th year anniversary, 2020